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Montreal Reputation Management Experts

Hotel Quebec Sues TripAdvisor Reviewer for $95,000

Posted by on Aug 26, 2013 in Blog, Gestion de la Reputation, Reputation Management | 0 comments

We often hear stories of businesses trying to sue online reviewers in the United States of America, however this story hits close to home. Unfortunately many business owners don’t fully understand the power and influence of social media, some even fully ignore their online presence until something bad happens. In April 2013, Laurent Azoulay from Montreal booked a 2 nights stay at the Hotel Quebec in Quebec City. In the middle of the night the guest was woken up by, as he claims, bed bugs. He got a few of those bugs in a glass and brought it down to the reception to complain and request another room which hotel couldn’t provide since it was fully booked. The management offered to move Mr. Azoulay to another hotel nearby but the offer was denied by the guest since he didn’t...

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How Amy Destroyed Her Reputation and Ruined Her Business

Posted by on May 16, 2013 in Blog, Reputation Management | 0 comments

This story has been called “Epic Meltdown” and it went viral. When Amy and Samy from Amy’s Baking Company (ABC) decided to promote their business by participating in the world famous Gordon Ramsay’s “Kitchen Nightmares” they didn’t realize they would do a lot more harm than good. In the first minute of the show Amy says: “Two years ago these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting. We lost tremendous amount of business because of it…” She does realize that online reviews are crucial to the business and can ruin a business; however her lack of knowledge and understanding of how reputation management works leads her to even bigger problems when she decides to publicly insult those reviewers on site like Yelp.   As the show...

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