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Montreal Reputation Management Experts

Hotel Quebec Sues TripAdvisor Reviewer for $95,000

Posted by on Aug 26, 2013 in Blog, Gestion de la Reputation, Reputation Management | 0 comments

We often hear stories of businesses trying to sue online reviewers in the United States of America, however this story hits close to home. Unfortunately many business owners don’t fully understand the power and influence of social media, some even fully ignore their online presence until something bad happens. In April 2013, Laurent Azoulay from Montreal booked a 2 nights stay at the Hotel Quebec in Quebec City. In the middle of the night the guest was woken up by, as he claims, bed bugs. He got a few of those bugs in a glass and brought it down to the reception to complain and request another room which hotel couldn’t provide since it was fully booked. The management offered to move Mr. Azoulay to another hotel nearby but the offer was denied by the guest since he didn’t...

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How Amy Destroyed Her Reputation and Ruined Her Business

Posted by on May 16, 2013 in Blog, Reputation Management | 0 comments

This story has been called “Epic Meltdown” and it went viral. When Amy and Samy from Amy’s Baking Company (ABC) decided to promote their business by participating in the world famous Gordon Ramsay’s “Kitchen Nightmares” they didn’t realize they would do a lot more harm than good. In the first minute of the show Amy says: “Two years ago these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting. We lost tremendous amount of business because of it…” She does realize that online reviews are crucial to the business and can ruin a business; however her lack of knowledge and understanding of how reputation management works leads her to even bigger problems when she decides to publicly insult those reviewers on site like Yelp.   As the show...

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Bad Yelp Review Results in Lawsuit

Posted by on Apr 6, 2013 in Blog, Reputation | 0 comments

The story of a contractor who sued his client for $750,000 over a negative Yelp review got tons of attention from TV, Internet and newspapers in December 2012. Jane Perez is being sued by her contractor, C. Dietz for $750,000 in defamation charges after posting negative reviews of his company’s work  on the popular online review sites Yelp and Angie’s List (ABC News). Both sides have their own story, however the negative reviews posted by Perez are no-longer on Yelp or other sites, the judge has also ordered Perez to not post any online reviews about Dietz. The case has ran its course however it has caused quite a significant loss of business for Dietz. The contractor lost lots of new potential client while the reviews were up, however when people found out about the lawsuit they didn’t even...

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Why Your Online Reputation Matters

Posted by on Feb 23, 2013 in Blog, Reputation | 0 comments

Reputation is a crucial aspect of any business, especially in our internet-driven time and age.  Anyone with access to Internet could write-up reviews about your business and these comments, good or bad, will be seen by most of your potential clients. These reviews could make or break your business. Nielsen’s “Global Trust in Advertising and Brand Messages” study shows us 70% of consumers trust online reviews from strangers before spending their hard-earned money. Online reputation has become the most important authentication of the quality of your business; regardless whether you are a dentist, roofer, restaurant owner or a lawyer. How is your reputation? Some business owners claim to not worry about online reviews since they “don’t put themselves on the Internet”.  Although they might not claim their business listings on Google, Yelp, TripAdvisor and other websites – consumers can...

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