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Montreal Reputation Management Experts

How to Remove Negative Reviews From Yelp, Google and other sites.

Posted by on Oct 29, 2013 in Blog, Gestion de la Reputation, Online Reputation Management | 0 comments

More and more business owners see a decline in their sales when bad comments and reviews about their company are posted on the internet. Some companies start getting more telephone calls not from potential customers but from people inquiring about their negative online reputation. “Hello, I was going to visit your office but I read on Google that your customer service is really horrible and now I am not sure if I should do business with you…” Many entrepreneurs will try to justify the bad review by saying; it was a very difficult clients who left an exaggerated review, it was an old employed who was fired and now seeking revenge but trying to tarnish the company’s online reputation, it was a competitor who’s trying to get more clients… Unfortunately the reason behind the bad review is not all...

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Hotel Quebec Sues TripAdvisor Reviewer for $95,000

Posted by on Aug 26, 2013 in Blog, Gestion de la Reputation, Reputation Management | 0 comments

We often hear stories of businesses trying to sue online reviewers in the United States of America, however this story hits close to home. Unfortunately many business owners don’t fully understand the power and influence of social media, some even fully ignore their online presence until something bad happens. In April 2013, Laurent Azoulay from Montreal booked a 2 nights stay at the Hotel Quebec in Quebec City. In the middle of the night the guest was woken up by, as he claims, bed bugs. He got a few of those bugs in a glass and brought it down to the reception to complain and request another room which hotel couldn’t provide since it was fully booked. The management offered to move Mr. Azoulay to another hotel nearby but the offer was denied by the guest since he didn’t...

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