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Montreal Reputation Management Experts

Why Your Dealership Needs Reputation Management Today

Posted by on Jan 24, 2014 in Blog, Online Reputation Management | 0 comments

Reputation Management for Montreal Dealerships “I have never been treated with such disrespect in my life!” “Worst Service, Worst Dealer I have ever been to. Do yourself a favor, avoid a headache and go to another Dealer. “Wished they had a 0 rating, I should’ve reviewed the comments before setting foot in this dealership. Customer service here is horrible.” Comments You Do Not Want To See These are actual reviews from local Montreal car dealerships. These comments are on the very first page of Google for everyone to see. Would you do business with a company with such comments? I know I wouldn’t. National Automobile Dealers Association (NADA) claims that 91% of car buyers consult online reviews of the dealership and the car they want to purchase. 57% of buyers say they will NOT buy a car from a...

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Woman Hit With $3,500 Fine and Bad Credit Score… For Writing A Negative Review

Posted by on Nov 19, 2013 in Blog, Negative Online Review | 0 comments

In 2008 Jen Palmer orders a few items from Kleargear.com. The items aren’t delivered within 30 days so Paypal cancels the transaction. Palmer’s husband has tried to get in touch with the company during that time but all in vein, Jen decided to write a review on RipoffReport to rant about KlearGear’s poor customer service. “There is absolutely no way to get in touch with a physical human being,” Jen Palmer wrote in here review. The story should have ended there, right? Well, it didn’t. Full 3 years pass and Jen’s husband receives an e-mail from KlearGear demanding the removal of the negative review or face a fine of $3,500. The Palmers had supposedly violated a non-disparagement clause hidden in the terms of sale: In an effort to ensure fair and honest public feedback, and to prevent the publishing...

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How to Remove Negative Reviews From Yelp, Google and other sites.

Posted by on Oct 29, 2013 in Blog, Gestion de la Reputation, Online Reputation Management | 0 comments

More and more business owners see a decline in their sales when bad comments and reviews about their company are posted on the internet. Some companies start getting more telephone calls not from potential customers but from people inquiring about their negative online reputation. “Hello, I was going to visit your office but I read on Google that your customer service is really horrible and now I am not sure if I should do business with you…” Many entrepreneurs will try to justify the bad review by saying; it was a very difficult clients who left an exaggerated review, it was an old employed who was fired and now seeking revenge but trying to tarnish the company’s online reputation, it was a competitor who’s trying to get more clients… Unfortunately the reason behind the bad review is not all...

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Why You Can’t Post Fake Reviews Online

Posted by on Sep 11, 2013 in Blog, Online Reputation Management | 0 comments

Business owners and managers from all over the world have figured out that online reputation is the most important part of their marketing strategy. Some re-hauled their businesses to create an amazing customer experience and received amazing reviews on the internet, however, some entrepreneurs decided to write their own fake reviews and post them all over the internet. Yelp, one of the biggest online review portals started detecting fake reviews and even displaying a warning in the business listing, advising potential customers to stay away from the business because the reviews are fake. There are even “marketing” companies who offer to post fake reviews for you, which can also be very dangerous. Marketing Land reports:  A Texas marketing company that was accused of registering more than 2,000 fake accounts to write car dealer reviews on Edmunds.com has agreed to...

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Hotel Quebec Sues TripAdvisor Reviewer for $95,000

Posted by on Aug 26, 2013 in Blog, Gestion de la Reputation, Reputation Management | 0 comments

We often hear stories of businesses trying to sue online reviewers in the United States of America, however this story hits close to home. Unfortunately many business owners don’t fully understand the power and influence of social media, some even fully ignore their online presence until something bad happens. In April 2013, Laurent Azoulay from Montreal booked a 2 nights stay at the Hotel Quebec in Quebec City. In the middle of the night the guest was woken up by, as he claims, bed bugs. He got a few of those bugs in a glass and brought it down to the reception to complain and request another room which hotel couldn’t provide since it was fully booked. The management offered to move Mr. Azoulay to another hotel nearby but the offer was denied by the guest since he didn’t...

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